Issue Description
{description.replace(chr(10), '
')}
A screenshot of the page is attached to this email.
"""
@router.post("/support/request", response_model=SupportResponse)
async def submit_support_request(
request: SupportRequest,
current_user: User = Depends(get_current_user),
db: AsyncSession = Depends(get_db)
):
"""
Submit a support request with page screenshot.
The screenshot is sent as an email attachment to the configured support email.
"""
# Get kitchen settings
result = await db.execute(
select(KitchenSettings).where(KitchenSettings.kitchen_id == current_user.kitchen_id)
)
settings = result.scalar_one_or_none()
if not settings:
raise HTTPException(status_code=404, detail="Kitchen settings not found")
# Check if support email is configured
if not settings.support_email:
raise HTTPException(
status_code=400,
detail="Support email not configured. Please contact your administrator."
)
# Check if SMTP is configured
if not settings.smtp_host or not settings.smtp_from_email:
raise HTTPException(
status_code=400,
detail="Email settings not configured. Please contact your administrator."
)
# Fetch kitchen name explicitly to avoid lazy loading issues
kitchen_result = await db.execute(
select(Kitchen).where(Kitchen.id == current_user.kitchen_id)
)
kitchen = kitchen_result.scalar_one_or_none()
kitchen_name = kitchen.name if kitchen else "Unknown Kitchen"
try:
# Decode screenshot from base64
# Remove data URL prefix if present
screenshot_data = request.screenshot
if screenshot_data.startswith('data:'):
screenshot_data = screenshot_data.split(',', 1)[1]
screenshot_bytes = base64.b64decode(screenshot_data)
# Generate email
timestamp = datetime.utcnow()
html_body = generate_support_email_html(
user_name=current_user.name,
user_email=current_user.email,
kitchen_name=kitchen_name,
description=request.description,
page_url=request.page_url,
browser_info=request.browser_info,
timestamp=timestamp
)
# Create email subject
subject = f"Support Request from {current_user.name} - {kitchen_name}"
# Send email with screenshot attachment
email_service = EmailService(settings)
filename = f"screenshot_{timestamp.strftime('%Y%m%d_%H%M%S')}.png"
success = email_service.send_email(
to_email=settings.support_email,
subject=subject,
html_body=html_body,
attachments=[(filename, screenshot_bytes)]
)
if success:
logger.info(f"Support request sent from {current_user.name} to {settings.support_email}")
return SupportResponse(
success=True,
message="Support request sent successfully. We'll get back to you soon."
)
else:
logger.error(f"Failed to send support request email")
raise HTTPException(
status_code=500,
detail="Failed to send support request. Please try again later."
)
except base64.binascii.Error:
raise HTTPException(status_code=400, detail="Invalid screenshot data")
except Exception as e:
logger.error(f"Support request error: {e}")
raise HTTPException(status_code=500, detail=str(e))
@router.get("/support/enabled")
async def check_support_enabled(
current_user: User = Depends(get_current_user),
db: AsyncSession = Depends(get_db)
):
"""
Check if support requests are enabled (support email configured).
Returns whether the support button should be shown.
"""
result = await db.execute(
select(KitchenSettings).where(KitchenSettings.kitchen_id == current_user.kitchen_id)
)
settings = result.scalar_one_or_none()
enabled = bool(
settings and
settings.support_email and
settings.smtp_host and
settings.smtp_from_email
)
return {"enabled": enabled}